The FBR Established New Complaint Management System & Helpline For Taxpayers
November 19, 2019
| The FBR Established a New Helpline For Taxpayers |
Islamabad: The Federal Board of Revenue (FBR) has set up a free helpline to provide fast and reliable services to the people.
According to a FBR press statement issued here on Saturday, the helpline not only educates the public, but also provides them with a forum through which the public can put forward their questions and phone, email or the website can address most of its issues.
The helpline team is periodically leading the way in addressing issues such as surcharge payment for ATL, guidance on requesting a newly launched online sales tax registration, new two-year income tax withholding Guidance for the statement, guidance for the ST return started for the new fiscal year.
The press statement added that the helpline has been providing services to the public in two shifts but has been facilitated 24/7 during the asset declaration scheme. In addition, representatives of the helpline were also providing all possible assistance to taxpayers to ensure that they could easily access various transactional portals like Income Tax Portal (IRIS).
The FBR helpline utilizes the international standard customer relationship management (CRM) system, which ensures the availability of three (3) level support lines that help FBR helpline taxpayer cases quickly. As the solution.
Taxpayers are provided with a case number for each complaint filed, and the matter is ensured within 24 hours of the filing of the complaint. Complaints of complex nature that require legal and technical amendments to the system are resolved within 3 days of the complaint filed.
The success of the FBR helpline can be gauged from the fact that the number of tax return filers has increased from 1.9 million to 2.6 million a year, which is expected to rise to 5 million in the next two years.
The board is committed to bringing an oriented culture designed to address the challenges facing investors and taxpayers, helping to improve ease-of-business (EODB), the statement added. Will get
“The Board recognizes its responsibilities as a development partner, where its sole responsibility is not only to collect taxes but also to ensure that it provides the best service; initiating a culture of taxation. There is nothing to provide the necessary tools for economic growth, it added, adding that the FBR’s commitment to a service oriented culture such as the FBR Helpline has been demonstrated.
Complaint Management System can be accessed via below provided link,